How many times have you opened a package only to find the contents crushed, dented, or broken?
That certainly isn’t the experience we want you to have when you do business with Coastal Machine and Supply. Our team puts a great deal of care into providing our customers with the highest quality custom machining services, so it’s important to us that we take every step possible to ensure parts arrive in perfect condition.
That’s why we recently hired a shipping and packaging technician. Our team has always put a great deal of care into packaging your precision parts, but this new position puts even greater oversight over our packaging and shipping processes. Having a dedicated team member to oversee these steps allows us to level up and provide an even higher level of service to our customers.
This shipping and packaging technician serves as a bridge between our quality department and shipping department, adding an extra set of eyes to catch any issues before parts leave our facility.
Custom Packaging Solutions to Help Ensure Safe Transit
Once your precision parts are in the hands of a shipping provider, the handling is out of our control. That’s why we prepare them for every bump, rattle, and potential drop they might experience on their journey. Our goal is simple: your parts should arrive at your facility in the same high-quality, usable condition as when they left us. This often includes:
- Custom building crates to the right size for your parts
- Bagging (or double bagging) parts to keep them separate
- Using bubble wrap or foam to provide cushioning and prevent movement
- 3D printing custom bumpers to protect critical or fragile areas
We take these steps whether the parts are heading out to a plating vendor for secondary processing or shipping directly to you.
And of course, our custom machining services can accommodate the specific requirements of our customers. If you have certain packaging specifications, we follow those directions first and then add on to them with additional custom solutions as needed.
Documentation and Accountability from Start to Finish
Our shipping and packaging process is integrated into our documentation process from the very beginning. As soon as a work order comes in, our shipping manager reviews packaging requirements and adds detailed instructions. These include everything from the type of materials needed to crate specifications, ensuring a streamlined process from start to finish.
Our packing and shipping technician provides an extra layer of quality assurance, ensuring every precision part we create meets the high standards we set at Coastal Machine and Supply. To provide accountability on our end and proof where needed on yours, we take pictures of every shipment before it leaves our facility. This documentation shows exactly what the parts and packaging looked like when they left our machine shop.
Many of these steps are things we’ve always been doing. But by hiring a professional whose core responsibility is to oversee these processes, we’re creating more internal checks and accountability. It’s just one more way we’re continually improving our processes and working to provide you with the best possible precision parts.
When you work with Coastal Machine and Supply, you can expect the very best level of service, from the initial quote to the final delivery. Request a quote today to experience the difference for yourself.